Payment Methods
We accept major credit and debit cards and the digital wallets offered at checkout, such as Shop Pay and Google Pay. The methods available to you are shown at checkout before you pay.
Shipping
We ship from Tokyo to all regions of Japan and to the United Kingdom, European Union member states, Singapore, Hong Kong, Taiwan, Thailand, Vietnam, the United States, Canada, Australia and New Zealand. Orders are normally dispatched within 5 business days. Shipping charges are shown at checkout before you pay.
Duties & Taxes
For these destinations, wanova pays customs duties, import taxes and clearance fees. You will not be asked to pay them on delivery.
Returns
Returns are accepted within 14 days of receipt, including for a change of mind. For hygiene reasons, opened tea and food products cannot be returned for a change of mind.
Delivery Partners
In Japan: Yamato Transport, Sagawa Express or Japan Post. Internationally: Japan Post (EMS), DHL or FedEx.
For details, see our Shipping Policy and Return & Refund Policy.